Refund Policy

1. Ticket Refunds & Exchanges

1.1. All Sales Are Final

All ticket sales are final. We do not offer refunds or exchanges except in the following circumstances:

• The event is canceled by Eagle Theatre.

• The event is rescheduled, and you cannot attend the new date.

1.2. Event Cancellations & Rescheduling

• If an event is canceled, ticket holders will be eligible for a full refund or the option to donate the ticket cost to support the theatre.

• If an event is rescheduled, original tickets will remain valid for the new date. If you are unable to attend, you may request a refund within a specified period, which will be communicated at the time of rescheduling.

1.3. Weather-Related Cancellations

Eagle Theatre does not typically cancel performances due to weather conditions unless safety concerns arise. If a performance is canceled due to extreme weather, ticket holders will be notified about refund or exchange options.

2. Donation Refunds

Donations to Eagle Theatre are non-refundable. If you believe a donation was made in error, please contact us within 14 days of the transaction for review.

3. Gift Certificates & Vouchers

Gift certificates and vouchers are non-refundable and cannot be redeemed for cash. They may only be used toward ticket purchases or other eligible services as specified.

4. Merchandise & Concessions

• Merchandise purchases are final unless the item is defective or incorrect. In such cases, exchanges or refunds may be provided within 14 days of purchase.

• Concession sales are non-refundable.

5. How to Request a Refund

If your situation qualifies for a refund under this policy, please contact us as soon as possible with the following details:

• Full name

• Order number or ticket details

• Reason for refund request